CIT Outline

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GroupStudy.com School: CIT Study Group - April 1999 (Finished): CIT Outline

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• 1 - Describe information gathering and communications to get the best use of Ciscos service and support services 06/20 12:44pm

• 2 - Use an efficient problem-solving method when troubleshooting and documenting internetwork problems 06/20 12:50pm

• 3 - Identify and apply generic Cisco-specific troubleshooting tools on Cisco routers and switches 06/20 12:54pm

• 4 - Analyze problem symptoms and resolve resolution strategies for ...  

• 5 - Perform labs that troubleshoot problems (hardware, software, or configuration bugs), then correct these bugs to restore full network operations. 06/20 01:01pm

• 6 - Describe the types of and purposes of tools commonly used for network troubleshooting processes 06/20 01:07pm

• 7 - Describe and use the Cisco information resources (especially those in the CCO CD or WWW site) that can assist with troubleshooting processes  

• 8 - List the preferred methods for escalation of troubleshooting issues to Cisco's service and support programs  

• 9 - Use a problem-solving model to systematically troubleshoot a given problem and list the value of using a systematic processes  

• 10 - Apply a process for documenting the steps taken to isolate potential causes and determine potential solutions  

• 11 - Demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocols  

• 12 - Demonstrate knowledge of common data link layer characteristics and key troubleshooting targets likely to be found in campus LANs  

• 13 - Demonstrate knowledge of connection sequences and key troubleshooting targets within TCP/IP, Novell IPX, and AppleTalk  

• 14 - Handle troubleshooting tools and minimize their impact on a Cisco router's switching type and data flow  

• 15 - Identify and use the innate Cisco IOS software commands and debug utilities to filter, capture, and display protocol traffic flows.