CIT Study Group - April 1999 (Finished)
: CIT Outline
1 - Describe information gathering and communications to get the best use of Ciscos service and support services
2 - Use an efficient problem-solving method when troubleshooting and documenting internetwork problems
3 - Identify and apply generic Cisco-specific troubleshooting tools on Cisco routers and switches
4 - Analyze problem symptoms and resolve resolution strategies for ...
5 - Perform labs that troubleshoot problems (hardware, software, or configuration bugs), then correct these bugs to restore full network operations.
6 - Describe the types of and purposes of tools commonly used for network troubleshooting processes
7 - Describe and use the Cisco information resources (especially those in the CCO CD or WWW site) that can assist with troubleshooting processes
8 - List the preferred methods for escalation of troubleshooting issues to Cisco's service and support programs
9 - Use a problem-solving model to systematically troubleshoot a given problem and list the value of using a systematic processes
10 - Apply a process for documenting the steps taken to isolate potential causes and determine potential solutions
11 - Demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocols
12 - Demonstrate knowledge of common data link layer characteristics and key troubleshooting targets likely to be found in campus LANs
13 - Demonstrate knowledge of connection sequences and key troubleshooting targets within TCP/IP, Novell IPX, and AppleTalk
14 - Handle troubleshooting tools and minimize their impact on a Cisco router's switching type and data flow
15 - Identify and use the innate Cisco IOS software commands and debug utilities to filter, capture, and display protocol traffic flows.