Definately get some type of change request for. Drill them on it. Make sure you know what they are wanting to accomplish and why. Also, make sure that you have their boss sign off on it. I used to use a Word doc that they could either print and fill out or fill out and email to me.
Steve Smith
TekSell
---------- Original Message ----------------------------------
From: "Noel Domine" <ndomine@SeeBeyond.com>
Reply-To: "Noel Domine" <ndomine@SeeBeyond.com>
Date: Fri, 24 Jan 2003 14:12:55 -0800
>We edit our firewall almost every day. For an employee requesting a
>firewall change, they would have to call me or email. What do you guys
>use (web-base, MS word-template, ??). I want for them to fill out
>something for my records. Any ideas and suggestions would be helpful.
>
>Thanks,
>
>Noel
