Network support engineers (support, Active CCNA/CCNP certification is must).
No. of positions: 8
Location: Plano, TX
Duration: 18 months
Job Description:
(What will the contractor do on that project?)
70% Single point of contract for dedicated customers seeking technical
assistance
20% Once trouble ticket has been reported, keep customer informed of status
of trouble ticket and estimated time to repair.
5% Assists in the rapid assessment of both the nature and severity of
customers problems and initiates calls to various support organizations as
needed.
5% Assists in the collection of customer requested data such as traffic
reports as needed.
Skill Experience Need
1) Router Entry Level Required
2) Customer Service Intermediate Required
3) Telco Entry Level Desired
4) DNS Intermediate Desired
5) Email Entry Level Desired
6) ATM/Frame Relay Entry Level Desired
7) Network Monitoring Entry Level Desired
8) VoIP Intermediate Desired Required Skills:
****************** Active CCNA is a MUST *******************
Router , Customer Service , Telco , DNS , Email , ATM/Frame Relay , Network
Monitoring , VoIP
Manas Phadke
GCI
Phone: 973-889-5233
manas@xxxxxxxxx
Message Posted at:
http://www.groupstudy.com/form/read.php?f=3&i=7433&t=7433
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