Here it is in inline text...sorry about that earlier!
Stevan W. Pierce, Jr.
Personal Information
Address: 905 Mellville Drive;
Plano, TX 75075
Phone: 972.516.9534
Email: stevanp@xxxxxxxxx
Professional Certifications
7 Cisco Certified Design Professional (CCDP)
7 Cisco Certified Network Professional (CCNP)
7 Cisco Internetwork Troubleshooting
7 Building Scalable Cisco Networks
7 Building Cisco Remote Access Networks
7 Building Cisco Multilayer Switched Networks
7 Cisco PIX Firewall Fundamentals
7 CyberGuard Certified Administrator, version 4.3
7 Citrix Certified Administrator for Metaframe 1.8 (CCA)
7 Certified Cisco Network Associate, CCNA
7 Cisco Design Specialist (Cisco Certified Design Associate, CCDA)
7 Microsoft Systems Engineer+Internet
7 Implementing and Supporting Internet Explorer 4.01 (MCSE+Internet)
7 Implementing and Supporting Proxy Server 2.0
7 Implementing and Supporting Internet Information Server 3.0 and
Index Server 1.1 (MCP+Internet)
7 Implementing and Supporting Microsoft Exchange Server 5.0 (MCSE)
7 Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
7 Network Essentials
7 Implementing and Supporting Microsoft Windows NT Workstation 4.0
(MCP)
7 Implementing and Supporting Microsoft Windows NT Server 4.0
7 Network Management Using Managewise 2.1
Professional Associations
7 Member of the Dallas/Fort Worth Cisco User's Group
Employment History
9/99-present: Midwest Datacomm, LLC; Plano, TX 75074
Sales Engineer/Engineer
Responsibilities: Engaged in presales and post-sales support of small to
medium sized businesses. Project managed network service projects from the
beginning, proposal, to the end of the project, billing. One of the
leaders in a team that assisted with a nation wide project that involved the
relocation of workstations, servers, and network equipment from existing
office spaces into new buildings. Coordinated material and labor delivery
in projects to insure that everything went smoothly. Setup strategic
business partnerships that laid the groundwork for future business and
leverage assets to the company's advantage.
7 Hardware Components-OPENRoute Routers; Cisco 1600 & 2500 series
routers; Cisco Catalyst 1900 & 2900 series switches; 3Com Superstack 3300
switches; T1, ISDN, and Frame Relay connections.
7 Operating Systems-Windows 95/98 & NT 4.0, and Terminal Server 4.0
with Metaframe 1.8
7 Software Applications-EtherPeek network analyzer, WatchGuard
Firewall systems, and Visio.
6/00-5/01: DataReturn, Inc.; Irving, TX 75039
Network Operations Analyst
Responsibilities: Perform maintenance and troubleshoot issues concerning
network connectivity for a national infrastructure that provides web-hosting
services consisting of over 2000 servers. Handle secondary network
connectivity issues and performance monitoring of a network with over a
dozen co-location points within the United States. At each location,
servers are plugged into a fully redundant network, starting at the servers'
Operating System, continuing to the access-layer and ultimately all the way
to the core and out to the Internet. Other work related responsibilities
include troubleshooting issues relating to firewall configuration and
connectivity; assisting the Monitoring and Trends Analysis group to setup
monitoring and trending tools; coordinate installations in the field with
remote technicians; document the maintenance of the network, creation, and
modification of technical diagrams along with other network documentation;
develop policies and procedures that help the Network Operation Group scale
in volume and troubleshooting ability; and, orient new employees with the
network and tools that they will be using.
7 Hardware Components-Bay Network Switches; Cisco 1600 & 2500 series
routers; Cisco Catalyst 2900, 5000, & 6500 series switches; OC3, T1, ISDN,
and Frame Relay connections; Alteon Load Balancers; F5 BigIP & 3DNS Load
Balancers; and, Foundary Network load balancers.
7 Operating Systems-Windows NT 4.0 Terminal Server 4.0 & Windows
2000 Server and Workstation.
7 Software Applications-EtherPeek network analyzer, Sniffer Pro 3.0,
CiscoWorks 2000, CyberGuard Firewall systems, and Visio 2000.
12/98-9/99: Dimensions Micro, Inc; Richardson, TX 75081
Network Systems Consultant
Responsibilities: Engineering, design, and administration of networks for
small to medium businesses. The primary function of the newly designed
network was to allow a company with minimal IT staff to run efficiently and
effectively without investing in additional consulting services or
additional personnel. In addition, the networks were setup with an emphasis
towards redundancy and fault tolerance. Servers installed onto the customer
's network consisted of various operating systems, ranging from NT 3.51 with
Citrix Winframe 1.6/1.7 to NT 4.0 with various enterprise applications.
Both presales and post-sales support functions were used to maintain project
efficiency and customer satisfaction.
7 Hardware Components-Allied Telesyn 8024 switches and 3016
repeaters; Ascend Routers (Pipeline 25, 50, & 75, MAX 800 & 1800), 3Com
SuperStack 1100/3300 switches and NetBuilder II routers; Cisco Routers
(1600, 2524, 3640); Cisco Catalyst 1900 & 2900 series; and, ISDN, Frame
Relay, and T1 connections.
7 Operating Systems-Windows NT 3.51 & 4.0, Windows 3.11, 95, & 98,
and Winframe 1.6 & 1.7.
7 Software Applications-various communications packages, Net X-Ray;
WatchGuard Firewall systems; V-One VPN software; and Visio.
11/97-10/98: Erapmus Network Services, Inc.; Dallas, TX 75204
Senior NOSC/Dispatch Engineer
Responsibilities: Administration of LAN/WAN connectivity took place through
network monitoring tools. These administrative tools were bundled with
either the network operating systems or provided by a third party (3rd)
vendor. Emphasis was placed on maintaining network connectivity to the
clients' network as it played a vital role in the Network Operations Support
Center (NOSC). Some of the major services provided included administration
of the client's network, supervision of Internet connectivity, and network
application operations.
7 Hardware Components-Ascend Routers (Pipeline 25, 50, 75, and MAX
1800); Cisco Routers (2511, 3640, 4700); Cisco Catalyst 5000 Switch
Administration; ISDN and T1 connections; and, Fujitsu 9600 PBX system.
7 Operating Systems-Windows NT 3.51 & 4.0, Windows 3.11, 95, & 98;
and, Novell NetWare 3.12, 4.1, & 4.11.
7 Software Applications
1) Communication-GroupWise 5.1 & 5.2, Shiva Remote Dial-Out for
Windows 95, Cheyenne FaxServe for NetWare, MS Exchange Server 4.0, 5.0, &
5.5, Outlook, and Fujitsu Intellicenter.
2) Internet-MS Internet Explorer 3.X & 4.0 and Netscape Communicator.
3) Productivity-MS Office 97, Lotus Smart Suite, and CA Unicenter
Advanced Helpdesk.
4) Remote Monitoring-ManageWise 2.1 & 2.5, SMS 1.2, and Citrix
Winframe 1.7.
3/97-9/97: Microsoft Corporation; Las Colinas, TX 75038
Microsoft Exchange Engineer
Responsibilities: Administration and design of mission critical Exchange
email systems via the development of a personal skill set and the
enhancement of troubleshooting abilities. Emphasis was placed on a suite of
BackOffice products to maintain the Enterprise environment through the
integration of technical training and previous hardware and/or software
experience. It was not uncommon to contact outside 3rd party companies and
assist in the implementation of new software packages on the Exchange
Server.
7 Hardware Components-Enterprise Servers (Intel & Alpha), tape
backups, UPS systems, RAID controllers, routers, bridges, and gateways.
7 Operating Systems-Windows NT 3.51 & 4.0 and Windows 95.
7 Software Applications
1) Communication-Active Server for NT 4.0, Lotus CC Mail, MS Exchange
Server 4.0 & 5.0, MS Mail 3.X, and Outlook.
2) Productivity-MS Office 97.
3) Remote Monitoring-tools bundled with the NT OS and Exchange Server.
03/96-03/97: Stream International, Inc.; Farmers Branch, TX 75244
Software Support Engineer
Responsibilities: This position emphasized an in-depth software and
hardware knowledge to support end users at various skill levels. The
primary focus was to maintain a high level of customer satisfaction, while
insuring timely delivery of service. On a daily basis, technical support
ranged from first (1st) to second (2nd) level issues, Mentor-In-Training
calls, and supervisor callbacks. Coordinated the replacement and/or repair
of defective equipment with the customer and third party (3rd) party
outsourced vendors.
7 Hardware Components-tape backups, scanners, printers (laser and
ink jet), various models of laptops and desktop computers, video capture
cards, and various NICS.
7 Operating Systems-DOS, Windows 3.X & 95, Windows NT 4.0
Workstation, and OS/2.
7 Software Applications
1) Communication-Lotus CC Mail, Microsoft Fax, and Microsoft Exchange
4.0 (client).
2) Graphics- Photo Shop, Corel Draw, Greeting Card Designer,
Mega-ClipArt, Photo Finish, Photo Library, Power Album, and Studio M.
3) Internet-MS Internet Explorer 3.X, MSN, Netcom, and Prodigy.
4) Productivity-Lotus Smart Suite and MS Office 95.
Education
2001-present: Northlake College; Irving, TX 75038. Course of study:
General Engineering.
1995-1996: University of Texas at Arlington; Arlington, TX
76013. Course of study: Industrial/General Engineering.
1993-1995: Texas Tech University; Lubbock, TX 79406. Course of
study: Chemical Engineering.
References Available Upon Request
""Stevan Pierce"" wrote in message
news:200110101810.OAA21349@xxxxxxxxxxxxxxxxx
> Is it me or does it seem that all the IT jobs have withered up and died?
I
> have been searching on and off for quite some time while doing subcontract
> work, but this is RIDICULOUS!
>
> I know that my skill set is not that great, but come on. I was thinking
> about going back to cooking fast food it has gotten so bad.
>
> I have attached my resume for everyone to see where and what I am doing
> wrong on it, please let me know. (Please no spam, I am just trying to
find
> out what I am doing wrong. I know that it is a pain in the a@@ for
everyone
> to have to pull this in, but please bear with me.)
>
> TIA
>
> Stevan Pierce
>
>
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