 |
 |
|||||||||||||||||||
|
||||||||||||||||||||
|
RE: first job posted 04/06/2000
|
|
Danny
-
What type of help desk? What does the
company do? If the company is an ISP, you may want to consider the
job. Generally a help desk, or NOC (depending on the role
the NOC plays in an organization) are considered entry level jobs. Will
the help desk job provide you with any exposures to WAN support? If it
does, you may want to consider it. Even if it doesn't mean working with
cisco equipment. If you are required to determine where the problem lies (i.e.
server, communications line, router, etc) you will be gaining valuable
experience. Also, you maybe able to talk the router jockeys into letting
you play with their toys every once in a while. If the help desk
does application support, you may want to turn the job down. You wont be
gaining much by telling people how to double click on the icons. I will
warn you that a help desk job is consider a very low level job at most
companies. You probably wont get much respect from the end users, and the
2nd and 3rd level support groups will require you to prove yourself before they
will give you much respect. It's not that way everywhere, but it seems to
be that way in most places. Hence the negative attitudes toward help desk
jobs. That said, I can tell you that I have never worked a help desk, but
I have managed a good size one for a number of years. You can gain good
experience at one if it is a good help desk. Like I said, look at what
they do. If they are supporting the things you want to get into, it maybe
worth taking. Otherwise, you may want to keep
looking.
Joe
|
