Re: TAC [7:42141] posted 04/21/2002
- Subject: Re: TAC [7:42141]
- From: "Chuck" <chuck@xxxxxxxxxxxxx>
- Date: Sun, 21 Apr 2002 12:22:01 -0400
I would presume that if you have a 7x24 onsite contract, you could expect
engineering support on a weekend.
Do you mean someone looking at configurations, checking for bugs, replacing
failed hardware, what specifically?
""Steven A. Ridder"" wrote in message
> Has anyone ever had TAC work on a weekend? How can I get an engineer on a
> weekend if I ever needed one?
> RFC 1149 Compliant.
> Get in my head:
> ""Craig Columbus"" wrote in message
> > In my experience, either side can close the case.
> > I've had TAC close cases that were not even close to being resolved. I
> > assume that there's some type of reward structure for closing cases
> > On another topic, has anyone had the experience that TAC is perhaps
> > slipping a bit when it comes to the quality of the first line engineers?
> > don't remember having any problems with TAC until about the time Cisco's
> > stock price started seriously dropping. Since that time, I've had
> > occurrences where I've had extremely rude and/or incompetent people
> > initially handle my TAC cases. In each instance, I've had to get rude
> > and insist that they drop the case and transfer me to their
> > supervisor. Once transferred, I got the superior TAC support that I'm
> > to. I spoke with a colleague about this, and he told me that he's had
> > exactly the same experience. What's been your experience? Has this
> > happened with increasing frequency to any of you?
> > Craig
> > At 10:28 AM 4/21/2002 -0400, you wrote:
> > >You have worked with TAC on a case. The problem is resolved.
> > >
> > >Who will close the case? The TAC engineer or the customer
> > >
> > >Thanks,
> > >
> > >Pierre-Alex
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