So if you were writing an SLA, what points would you include?
We guarantee your traffic except in summer spring, winter, and fall
We guarantee 99.9% uptime except when we don't
We guarantee that our special protocols are used by no more than 100% of our
competitors
We guarantee that if we fail to meet our SLA we will refund the prorated
portion of your monthly fee for that period of time when levels are not
met.. ( small print - we base our commitment on average uptime between the
hours of midnight and 3:a.m. on the fifth Saturday of every month. For those
months with only four Saturdays, we use the number 0 as weighting )
Chuck
-----Original Message-----
From: nobody@xxxxxxxxxxxxxx [mailto:nobody@xxxxxxxxxxxxxx] On Behalf Of
Annlee Hines
Sent: Friday, April 28, 2000 1:36 PM
To: cisco@xxxxxxxxxxxxxx
Subject: Re: Good For a Laugh
I don't see any mention of the special protocol in here...perhaps that's not
covered.
Annlee
"Chuck Larrieu" wrote in message
<003e01bfb12e$ec9409c0$02fea8c0@xxxxxxxxxxxx>...
>Hhhmmmmmm.........
>
>So DSL does NOT have "local loops" ......
>
>Interesting.
>
>Kind of an Orwellian manipulation of the language.
>
>
>The other thing is that all providers seem to say the same thing - we
>guarantee your traffic except when we don't
>
>Chuck
>
>-----Original Message-----
>From: nobody@xxxxxxxxxxxxxx [mailto:nobody@xxxxxxxxxxxxxx] On Behalf Of Joe
>Szczepanski
>Sent: Friday, April 28, 2000 7:04 AM
>To: cisco@xxxxxxxxxxxxxx
>Subject: Good For a Laugh
>
>I sent an earlier message about DSL providers, if you want a good laugh,
>look at the SLA I just received from one of them.
>
><dsl-provider> guarantees a minimum of 80% through put on all our ultraDSL
>connections. <dsl-provider> will credit customer's account if
><dsl-provider> fails to meet this guarantee according to the provisions
>stated below:
><dsl-provider>'s Service Level Agreement for Internet access:
><dsl-provider>'s Network will provide 99.99% up time. <dsl-provider> will
>credit customer's account if <dsl-provider> fails to meet this Availability
>Guarantee according to the following provisions:
>
>At customer's request, <dsl-provider> will calculate customer's "Network
>Unavailability" in a calendar month. "Network Unavailability" consists of
>the number of minutes that the <dsl-provider> Network is unreachable to
>customer. <dsl-provider> is not responsible for outages directly related
to
>customer's local telephone T1 circuit outages. <dsl-provider> is not
>responsible for Internet outages that extend beyond the <dsl-provider>
>Network. <dsl-provider> reserves the right to periodically perform
>maintenance and upgrades on equipment which may cause a brief lapse in
>customer's service. For each cumulative hour of Network Unavailability in
>any calendar month, customer's account shall be credited for the pro-rated
>charges for one day of the <dsl-provider> Monthly Fee. We offer 24 by 7
>support and we answer the phone. Our network is extremely strong. We have
>an OC12 on top of 2 OC3's in our Network Operations Center. Our NOC is at
a
>constant 64 degrees and everything is rack mounted. We have multiple DS3
>connections to 4 different National Backbones. Our network rides on Cisco
>series 7000 routers that run BGP4. Your traffic will always be routed out
>whichever line is cleanest at that second. We guarantee our client's
>bandwidth in writing.
>Once we receive the go ahead from a client, the overall installation time
is
>between 3-6 weeks. DSL does not have local loops and you will never see a
>bill from your phone company. The hardware will run network address
>translation or we can cut you IP addresses.
>
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