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RE: Unexpected exception posted 03/31/2006
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Victor, have you used the Output Interpretor on CCO?  I find it pretty
useful for arcane messages like this one.  I always include the actual error
message, the config and the "show version" info.

Rik 

-----Original Message-----
From: nobody@xxxxxxxxxxxxxx [mailto:nobody@xxxxxxxxxxxxxx] On Behalf Of
Victor Cappuccio
Sent: Sunday, March 26, 2006 2:13 AM
To: Monty
Cc: CCIE LAB
Subject: Re: Unexpected exception

Ok Here you go, Do you need the tech-support ?? it's very long... I want to
learn how to read all that messages Thanks :D



Rack1R5#show context 
S/W Version: Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-J1S3-M), Version 12.2(15)T16, RELEASE 
SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by cisco Systems, Inc.
Compiled Tue 19-Apr-05 12:2
Exception occurred at: 03:07:56 UTC Mon Mar 1 1993
*Exception type: Bus Error (0x0200) *
CPU Register Context:
PC  = 0x8002BD70  MSR = 0x00009032  CR  = 0x22000008  LR    = 0x8002BD00
CTR = 0x8000AAD0  XER = 0x0000FF48  DAR = 0x40800014  DSISR = 0x00000909
DEC = 0x1A9EBF69  TBU = 0x00000006  TBL = 0x65614079  IMMR  = 0x68010031
R0  = 0x8300FDDE  R1  = 0x82BA0D48  R2  = 0x825E0000  R3    = 0x829DD230
R4  = 0x00000BB8  R5  = 0x00000BB8  R6  = 0x00000001  R7    = 0x68010000
R8  = 0x00000000  R9  = 0x40800000  R10 = 0x03B79000  R11   = 0x829DEB1C
R12 = 0x00AC0EF9  R13 = 0xFFF48A24  R14 = 0x00000000  R15   = 0x00000000
R16 = 0x00000000  R17 = 0x00000000  R18 = 0x00000000  R19   = 0x00000000
R20 = 0x00000000  R21 = 0x00000000  R22 = 0x00000000  R23   = 0x00000000
R24 = 0x00000001  R25 = 0x00000000  R26 = 0x00000001  R27   = 0x829DD090
R28 = 0x00000000  R29 = 0x82B266C8  R30 = 0x829DD090  R31   = 0x829DE838
Stack trace:
Frame 00: SP = 0x82BA0D48    PC = 0x8002BD00
Frame 01: SP = 0x82BA0D90    PC = 0x8002C35C
Frame 02: SP = 0x82BA0DA8    PC = 0x8033950C
Frame 03: SP = 0x82BA0DD8    PC = 0x8049976C
Frame 04: SP = 0x82BA0E28    PC = 0x8049841C
Frame 05: SP = 0x82BA0E60    PC = 0x804987A4

=======

Rack1R5#show stacks
Minimum process stacks:
 Free/Size   Name
 5724/6000   HPI Logger
 2588/3000   allegro libretto init
11396/12000  Router Init
 8776/12000  Init
 5440/6000   RADIUS INITCONFIG
 5248/6000   BGP Open
 5764/6000   BGP Accepter

Interrupt level stacks:
Level    Called Unused/Size  Name
  1       48873   8520/9000  Network interfaces
  2           0   9000/9000  Timebase Reference Interrupt
  3           0   9000/9000  PA Management Int Handler
  6        2717   8884/9000  16552 Con/Aux Interrupt
  7     3373577   8920/9000  MPC860 TIMER INTERRUPT

System was restarted by bus error at PC 0x8002BD70, address 0x8002BD70
C2600 Software (C2600-J1S3-M), Version 12.2(15)T16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Compiled Tue 19-Apr-05 12:23 by ssearch (current version)
Image text-base: 0x80008098, data-base: 0x81960AA0
         

Stack trace from system failure:
FP: 0x82BA0D48, RA: 0x8002BD00
FP: 0x82BA0D90, RA: 0x8002C35C
FP: 0x82BA0DA8, RA: 0x8033950C
FP: 0x82BA0DD8, RA: 0x8049976C
FP: 0x82BA0E28, RA: 0x8049841C
FP: 0x82BA0E60, RA: 0x804987A4
FP: 0x82BA0E90, RA: 0x804987D0
FP: 0x82BA0EA0, RA: 0x8073C658


***************************************************
******* Information of Last System Crash **********
***************************************************


The last crashinfo failed to be written.
Please verify the exception crashinfo configuration
the filesytem devices, and the free space on the
filesystem devices.
Using crashinfo_FAILED.
         
%Error opening crashinfo_FAILED (No such file or directory)


Monty escribis:
> Unless this box has not adsl card on it, it might cause by hardward or 
> software problem. Especially the interrupt type from the post is 
> different from the the bug below. show context, show stack and show 
> tech might help cisco finding the root cause.
>
> Monty
> ----- Original Message ----- From: "I will Be a CCIE" 
> <1willbeaccie@xxxxxxxxx>
> To: "Victor Cappuccio" <cvictor@xxxxxxxxxxxxxxxxx>
> Cc: "CCIE LAB" <ccielab@xxxxxxxxxxxxxx>
> Sent: Sunday, March 26, 2006 12:39 AM
> Subject: Re: Unexpected exception
>
>
>>
http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/prod_release_note0918
6 
>>
>> a00801677be.html
>>
>>
>> CSCea64751
>>
>> Symptoms: A Cisco 2600 series may unexpectedly reload, or report 
>> "badshare"
>> tracebacks, or do both. When the router reloads, the router generates
>> messages similar to the following:
>>
>> Unexpected exception to CPUvector 1200, PC = 818C8B80
>>
>> -Traceback= 818C8B80 818C9454 818C9848 818CD814 818CA814 818C7A28 
>> 818BC7B4
>> 801E64B8 801E5D30 801D9A44 804F8CBC 8047FD74 804EB824 804EB824 8047FE34
>> 804EBCC0
>>
>> When "badshare" tracebacks occur, the router generates messages 
>> similar to
>> the following:
>>
>> %SYS-2-BADSHARE: Bad refcount in pak_enqueue, ptr=8316E0F8, count=0
>>
>> -Traceback= 80406718 80407C38 818CC900 8026A9A0 80271EC4 8002258C 
>> 804FB374
>> 804F8C84 8047FD74 804EB824 804EB824 8047FE34 80651388
>>
>> %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=8316E0F8, count=0
>>
>> -Traceback= 80403848 80407E68 818CC900 8026A9A0 80271EC4 8002258C 
>> 804FB374
>> 804F8C84 8047FD74 804EB824 804EB824 8047FE34 80651388
>>
>> %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=8316E0F8, count=0
>>
>> Conditions: These symptoms are observed when the following two 
>> conditions
>> occur:
>>
>> The Cisco 2600 series is configured with an asymmetric digital 
>> subscriber
>> line (ADSL) or symmetric high-bit rate digital subscriber line 
>> (SHDSL) WAN
>> interface card (WIC) that is installed in an onboard slot such as 
>> slot 0/0
>> or slot 0/1.
>>
>> The upstream traffic rate exceeds the line rate, and this traffic is 
>> routed
>> through the ADSL or SHDSL WIC. (The line rate is the maximum speed 
>> allowed
>> by the digital subscriber line access multiplexer [DSLAM]).
>>
>> Workaround: Do not use onboard slots.
>>
>> Alternate workaround: Ensure that the router traffic rate is below 
>> the line
>> rate.
>>
>>
>>
>> On 3/25/06, Victor Cappuccio <cvictor@xxxxxxxxxxxxxxxxx> wrote:
>>>
>>> Hello All, I have seen many routers with an Unexpected Exception, like
>>> this one...
>>>
>>> Unexpected exception to CPUvector 200, PC = 8002BD70
>>> -Traceback= 8002BD70 8002C35C 8033950C 8049976C 8049841C 804987A4
>>> 804987D0 8073C658 803AC474
>>> Free space check for flash:crashinfo_19930301-030756 failed (68/13152)
>>>
>>> Is there something I can do (before opening a SR on the TAC) to know
>>> what is really happening??
>>> Thanks
>>> Victor.
>>>
>>> Rack1R5#show flash:
>>>
>>> System flash directory:
>>> File  Length   Name/status
>>> 1   15188900  c2600-j1s3-mz.122-15.T16.bin
>>> 2   335016   crashinfo_19930302-083749 [deleted]
>>> 3   305916   crashinfo_19930301-004752 [deleted]
>>> 4   352060   crashinfo_19930302-021157 [deleted]
>>> 5   57903    crashinfo_19930301-121819 [deleted]
>>> 6   12679    crashinfo_19930301-083337 [deleted]
>>> [16252860 bytes used, 68 available, 16252928 total]
>>> 16384K bytes of processor board System flash (Read/Write)
>>>
>>> Rack1R5#more flash:crashinfo_19930301-083337
>>> %Error opening flash:crashinfo_19930301-083337 (No such file or 
>>> directory
>>>
>>> _______________________________________________________________________
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>>
>> _______________________________________________________________________
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