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Re: Your Next Step is CCIE [Cisco feeling the burn] posted 03/03/2004
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what is your proposed resolution when you provide a valid solution based on
the "stated" requirements. but that was not their "preferred" answer.

>From my impression, the cisco way is to not admit when they are wrong, just
try to offer you some sort of discount/test voucher to try and shut you
up/toss you aside.  This happened to me when i renew my CCDP exam, and i had
to fight with them for 3 months for them to read their own website on the
ceritifcation process.  I was wrong, but got a free voucher.

I am upset with cisco. and rightly so, i should be.  I am now what you would
consider an "unsatisfied customer".  But I am just one man, with a net worth
of about (negative 40k).

What recourse do i have against a billion dollar company?

Not much.

Just complain and have the audacity to state something that should be
stated.  Cisco doesn't care about the integrity of the test.  They should
use a different phrase there.  They only care about the security of the test
questions.  They don't care if you did something correct & true to the
question because they worded it poorly, or if a tac article supports your
position on what was done as a valid configuration.

They are just trying to refine & streamline a business unit for financial
gain.  There is nothing wrong with doing that.  But I feel the methods &
standards of obscurity they are applying are childish.

Lets repeat the wonderful microsoft phrase, "security through obsecurity".
So lets substitue "Integrity through obscurity".  I guess that's why we have
to talk in *ifs*, *could be's*, *etc*

I am sorry to make you all listen to my complaints and my gripes.  But the
bottom line is that cisco doesn't care about you.  And when i got this
"special offer" as a CCNP, after all the crap i have went through with
talking to the "powers that be".  I was a little pissed off, not to mention

HTAPOAE  (hot tempered and pissed off as ever)

----- Original Message -----
From: "Jay Hennigan" <jay@xxxxxxxx>
To: <ihatecisco@xxxxxxx>
Cc: "McNeace, Roger" <RMcNeace@xxxxxxxxx>; <ccielab@xxxxxxxxxxxxxx>
Sent: Tuesday, March 02, 2004 6:43 PM
Subject: Re: Your Next Step is CCIE [Cisco feeling the burn]

> On Tue, 2 Mar 2004 ihatecisco@xxxxxxx wrote:
> > Why doesn't cisco limit the CCIE examination to a standardized set of
> > information.  As of know anything in the IOS command books is fair game.
> > i would wager anything on their website/tac would be fair game as well.
> They do.  There is a blueprint on the website.  Yes, anything in IOS/CatOS
> is fair game, and you can expect to have one or two items come winging
> in from way out in left field, but part of what they are testing is your
> ability to find answers to "out of left field" zingers under pressure.
> Having said that, the core topics are fairly well laid out, and if you
> absolutely nail them, the "left field zingers" items won't torpedo you.
> > The entire objective of the CCIE is:
> > Exams are the core of the CCIE program
> > Training is not the CCIE program objective. Rather, the focus is on
> > identifying those experts capable of understanding and navigating the
> > subtleties, intricacies and potential pitfalls inherent to end-to-end
> > networking. To become certified as a CCIE you must pass BOTH a written
> > qualification exam AND the corresponding hands-on lab exam in one of the
> > CCIE tracks.
> Indeed.
> > Yes things need to change and be updated for technology.  But picking
> > obscurely documented feature/tac article to throw on a test gets really
> > after a while.  Especially for some of us that have jobs.
> If truly obscurely-documented rarely found stuff was routinely rated at
> high point values, I would agree with you.
> Some of us that have jobs need to demonstrate both expert level networking
> skills and the ability to relatively calmly and without panic find and fix
> the one obscurely documented feature that is causing a major outage under
> pressure.  The lab exam does a good job of testing both.
> If 90% of the points are core routing and switching technologies and
> all of their quirks, and 10% are obscurely-documented features, then
> that is a pretty good hint as to how to budget study time.
> --
> Jay Hennigan - CCIE #7880 - Network Administration - jay@xxxxxxxx
> WestNet:  Connecting you to the planet.  805 884-6323      WB6RDV
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